AI customer support and automation for e-commerce stores
For online stores, AI agents answer order-status and shipping questions from your store data, sort support tickets and draft replies, while automations handle routine tasks like stock alerts. Refunds, exceptions and unhappy customers go to a person.
Illustrative example
Before
“Where's my order?” emails fill the support inbox.
After
An agent answers order-status questions from store data and hands unusual cases to a person.
Common questions
Can AI answer “where is my order” emails?
Yes. An agent can look up the order in your store platform, check the tracking status and reply with an accurate update in your brand's tone. If anything looks unusual, like a delayed or lost package, it hands the conversation to a person instead of guessing what to say.
Will an AI agent issue refunds on its own?
Only if you allow it, and we don't recommend it at the start. By default, agents draft refund and return responses for a person to approve. Once you trust the process, you can let them handle small, clear-cut cases while anything above a set limit still needs approval.
Which store platforms do you work with?
Most major e-commerce platforms and help desks offer ways to connect. We confirm your setup, including your store, help desk and shipping tools, during the free audit before quoting. If something can't connect cleanly, we'll tell you before any work starts. [CONFIRM: platforms you support]
Book a free 20-minute AI audit
A free 20-minute audit with Sky. You leave with at least one thing worth automating.